FAQ
About Freddy Faith Gear
Who is behind Freddy Faith Gear?
Freddy Faith Gear is a small family effort. The name comes from Pastor Fred Chambers (known as Freddy growing up), who pastored for over fifty years. This store is our way of carrying forward the simple, faith-filled messages he loved. The minds behind the store include Fred's son, Fred's daughter-in-law, his 3 grandchildren, and a family friend who helps design the shirts.
Are the designs original?
Yes. Most of the designs are created specifically for Freddy Faith Gear. We aim for clean, straightforward messages that reflect the kind of Christian t-shirts Fred appreciated—simple and powerful. There are all sorts of great Christian messages out there so we may take other ideas with our own spin. Many of the designs are made by a designer who is a great artist. When our designer is unable to get to some ideas, some designs are created through AI tools. (And yes, some imagery is built by AI.)
Is this a large company?
No. We’re a small, family-run store. Every order is important to us, and we try to keep things personal even while working with a production partner to print and ship each item. We currently have one designer who is also a wonderful artist!
Do you offer custom orders or special requests?
At this time, we focus on the designs available in the shop. If you have a specific idea or need something for a group, feel free to reach out through the contact page and we’ll let you know if it’s something we can help with.
Do any proceeds support a church or ministry?
Right now, the store is focused on continuing Fred’s legacy through the clothing itself. As things grow, we may look at ways to support ministries that align with the same heart, but that is not in place yet.
How should I care for my shirt?
For best results, wash inside out in cold water and tumble dry on low or hang to dry. Avoid using bleach or high heat, as this helps the design last longer.
How can I get in touch if I have a question?
You can reach us through the contact form on the website. We check messages regularly and will get back to you as soon as we can.
Orders
Where are the shirts made?
Your order is printed and fulfilled by our production partner at one of their facilities. They have locations in the United States (including Texas and North Carolina), Mexico, Canada, several places in Europe, and potentially other places around the world. Orders are automatically routed to the facility that can get them to you most efficiently.
How do I choose the right size?
Each product page includes a detailed size chart. We recommend measuring a shirt you already own and comparing it to the chart. If you’re between sizes, most people prefer to size up for a more comfortable fit.
What about quality?
We use high-quality blanks and professional printing methods through our production partner. The designs are made to hold up through regular washing when cared for properly. You’ll find care instructions on each product page and on the label of every item.
Can I change or cancel my order?
We start production quickly, so changes or cancellations are only possible if we catch the order before printing begins. Contact us as soon as possible and we’ll do our best to help.
Shipping
How long does shipping take?
Because every item is made to order, production usually takes 2–7 business days. After that, shipping within the United States typically takes another 3–7 business days. International orders can take longer, often 7–21 business days depending on the destination and customs. You’ll receive a tracking number once your order ships so you can follow it along the way.
Why does it take longer than other online stores?
We don’t keep inventory on hand. Each shirt, hoodie, or item is printed just for you after you place your order. This means less waste and fresher products, but it does add a few extra days compared to stores that ship from their own warehouse.
Can I track my order?
Yes. Once your order is printed and handed off to the carrier, you’ll get an email with a tracking number. You can also check the status anytime in your account on our site.
What is your return and exchange policy?
Because items are custom printed, we generally can’t accept returns for change of mind, wrong size, or color preference. If your order arrives damaged, defective, or with a printing error, contact us within 30 days and we’ll make it right. Please include photos of the issue so we can resolve it quickly.
Do you ship internationally?
Yes, we ship to many countries. Shipping times and costs vary by location. You’ll see the exact shipping options and estimated delivery times at checkout once you enter your address.